FAQs

Your email address is not recognized? When you placed an order on Seasonly.fr, it is possible that you did not enter a password and therefore no account was created. It doesn't matter, to receive an activation email for your account you can send an email to wecare@seasonly.fr. Once you receive the activation email, don't forget to click on the link to access your personal space.

Don't worry, to recover your password you can click on “Forgotten password” in the connection area.

We can definitely provide you with a quote for purchasing a large quantity of products or gift cards! Contact us at wecare@seasonly.fr so we can arrange this :)

For now, Seasonly only delivers to Europe. (Albania, Germany, Andorra, Armenia, Austria, Belgium, Belarus, Bosnia And Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Georgia, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Jersey, Kosovo , Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, United Kingdom, San Marino, Serbia, Slovakia, Slovenia, Sweden, Czech Republic, Turkey, Ukraine)

Once your order is placed, we design it especially for you within two days, then we send it. Once your order has been sent, you can find your colissimo tracking number in the “My account” area. It takes 3 to 5 working days before receiving your Seasonly treatment.

To change your delivery address, access your account then click on the “View addresses” button. Finally, you can click on “Modify”. Once your address has changed, remember to save it. ;)

All our Seasonly treatments have a PAO (Period After Opening) of 3 months, because they are freshly produced with a reduced number of preservatives. This means that for optimal effectiveness, we advise you to use your cream within three months of opening it. After this time, the effectiveness of your cream will be reduced. However, this does not represent any risk for your skin.

Your Seasonly gift card can be used for a treatment or products in our Lune and Passy studios, it cannot be used in the Wellness Galerie area of ​​Galeries Lafayette, nor in Sephora stores.

Your gift card is valid for one year from the date of receipt of the order confirmation email.

You have a right of withdrawal of 14 days from receipt of your order.

You can request an exchange or refund, except for the return costs which remain your responsibility.

To exercise your right of withdrawal, please send us an email to wecare@seasonly.fr with:

- The order number

- The product(s) concerned

- The reason for return

- A photograph of the product(s) you wish to return to us.

The products offered must also be returned to us.

The right of withdrawal only applies to new, sealed products in their original packaging.

Products damaged during transport to our warehouse cannot be refunded.

Please also provide us with proof of deposit with tracking number and address. We will not be able to validate your refund without this document.

If you choose to refuse delivery of the package to exercise your right of withdrawal, we will deduct €5 from the amount of your refund to cover the return costs. Please contact us to notify us of the return of your package.

You can book a treatment in our Skin Studios in Lune and Passy directly on our website . To book a treatment at the Wellness Galerie des Galeries Lafayette, you will need to go to the brand's website , the same will apply for Sephora Face Glow Bars treatments which can only be booked via the Sephora website.

You can cancel or move your Skin Studios treatment at any time by contacting our customer service at wecare@seasonly.fr or by calling 07 86 93 87 22 . We remind you that Happy Hour treatments can only be moved or refunded up to 72 hours before your treatment time.

If your request concerns a treatment at the Wellness Galerie des Galeries Lafayette, you can contact the Lobby directly on 01 42 82 34 24 .

Yes of course ! All you have to do is notify the facialist so that she can adapt your treatment.

It is entirely possible to have a facial massage in one of our Face Glow Bars after cosmetic surgery or injections, however it is important to respect a rest period:

- 3 weeks after Botox injections

- 1 week after hyaluronic acid injections

To avoid any problems, we advise you to contact your doctor.

Our gift cards are valid for one year from the date of purchase.

Our digital gift cards can take up to 1 hour to arrive, and sometimes they get lost in the "spam" folder.

However, if you cannot find your gift card in your spam folder, and it is still not there after this period, do not hesitate to contact us at wecare@seasonly.fr and we will find a solution!

Our packages are not nominative and can be offered and shared!

Our packages correspond to 3, 6 or 10 treatments of 30 minutes at 65 euros. If you choose a treatment of a higher amount, 65€ will be deducted from the total of your order.

If you would like to use two treatments from your package to perform a one-hour treatment instead of two half-hour treatments, please contact us at wecare@seasonly.fr or on 07 86 93 87 22, by phone or WhatsApp.

Our packages come in the form of an email containing a code that can be used 3, 6 or 10 times, along with small labels to print if you wish to offer it in person.

Two days after your order, once it has been sent, you will be able to find your colissimo tracking number in your “My account +” space. It takes 3 to 5 working days before receiving your Seasonly treatment.

Your card will be charged as soon as your order is accepted and processed.

You have a right of withdrawal of 14 days from receipt of your order. You can request an exchange or refund with the exception of return costs which remain your responsibility. The right of withdrawal can be exercised through our customer service directly by email at wecare@seasonly.fr Returns must be made in their original condition and complete, allowing them to be remarketed in new condition. Any opened or damaged product will not be returned.

Congratulations! To accompany you in this very special moment, we recommend our Mom & Glow treatment.

A protocol specially designed by our facialists for pregnancy. Available in 30 minutes or 1 hour to boost lymphatic circulation, eliminate toxins, deflate and relax the muscles of the face, shoulders and décolleté.

And if another treatment catches your eye, don't hesitate to inform your facialist of your pregnancy so that she can adapt the protocol and the products used (without essential oils).

It is possible to carry out treatment after cosmetic surgery or injections, however it is important to respect a rest period:

- 3 weeks after Botox injections

- 3 weeks after hyaluronic acid injections

- 5 weeks after the placement of tension wires

We welcome minors from 13 years old. As young skin is often fragile, the choice of treatment will be left to the discretion of our facialists, who reserve the right to adapt the treatment protocol.

An adult must be present during the treatment , and we recommend that you contact us on 07 86 93 87 22 or at wecare@seasonly.fr to notify us of the arrival of a minor before your appointment.

It is possible to cancel or reschedule your appointment free of charge up to 24 hours in advance. Any appointment not cancelled or rescheduled less than 24 hours in advance will be due in full. Any delay of more than 5 minutes will result in the cancellation of the appointment, which will also be due in full.