FAQs

Login & Account

Your email address is not recognized? When you placed an order on Seasonly.fr, it is possible that you did not enter a password and therefore no account was created. It doesn't matter, to receive an activation email for your account you can send an email to wecare@seasonly.fr. Once you receive the activation email, don't forget to click on the link to access your personal space.

Don't worry, to recover your password you can click on “Forgotten password” in the connection area.

Delivery

For now, Seasonly only delivers to Europe. (Albania, Germany, Andorra, Armenia, Austria, Belgium, Belarus, Bosnia And Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Georgia, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Jersey, Kosovo , Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, United Kingdom, San Marino, Serbia, Slovakia, Slovenia, Sweden, Czech Republic, Turkey, Ukraine)

Once your order is placed, we design it especially for you within two days, then we send it. Once your order has been sent, you can find your colissimo tracking number in the “My account” area. It takes 3 to 5 working days before receiving your Seasonly treatment.

To change your delivery address, access your account then click on the “View addresses” button. Finally, you can click on “Modify”. Once your address has changed, remember to save it. ;)

We are sincerely sorry! It may take a few days to give you access to the Colissimo tracking number. However, if one week after your order you still cannot track your package, do not hesitate to contact us on wecare@seasonly.fr. We can then give you more information.

Product

All our Seasonly treatments have a PAO (Period After Opening) of 3 months, because they are freshly produced with a reduced number of preservatives. This means that for optimal effectiveness, we advise you to use your cream within three months of opening it. After this time, the effectiveness of your cream will be reduced. However, this does not represent any risk for your skin.

Your Seasonly gift card can be used for a treatment or products in our Lune and Passy studios, it cannot be used in the Wellness Galerie area of ​​Galeries Lafayette, nor in Sephora stores.

Your gift card is valid for one year from the date of receipt of the order confirmation email.

Care

You can book a treatment in our Skin Studios in Lune and Passy directly on our website . To book a treatment at the Wellness Galerie des Galeries Lafayette, you will need to go to the brand's website , the same will apply for Sephora Face Glow Bars treatments which can only be booked via the Sephora website.

You can cancel or move your Skin Studios treatment at any time by contacting our customer service at wecare@seasonly.fr or by calling 07 86 93 87 22 . We remind you that Happy Hour treatments can only be moved or refunded up to 72 hours before your treatment time.

If your request concerns a treatment at the Wellness Galerie des Galeries Lafayette, you can contact the Lobby directly on 01 42 82 34 24 .

Yes of course ! All you have to do is notify the facialist so that she can adapt your treatment.

It is entirely possible to have a facial massage in one of our Face Glow Bars after cosmetic surgery or injections, however it is important to respect a rest period:

- 3 weeks after Botox injections

- 1 week after hyaluronic acid injections

To avoid any problems, we advise you to contact your doctor.

Order & Return

Two days after your order, once it has been sent, you will be able to find your colissimo tracking number in your “My account +” space. It takes 3 to 5 working days before receiving your Seasonly treatment.

Your card will be charged as soon as your order is accepted and processed.

You have a right of withdrawal of 14 days from receipt of your order. You can request an exchange or refund with the exception of return costs which remain your responsibility. The right of withdrawal can be exercised through our customer service directly by email at wecare@seasonly.fr Returns must be made in their original condition and complete, allowing them to be remarketed in new condition. Any opened or damaged product will not be returned.

Payment & Billing

Gosh ! If your payment was unsuccessful, do not hesitate to try again a second time, ensuring that your card billing details (such as security code) are correct. However, if you cannot resolve your problem, you can contact us at the email address wecare@seasonly.fr.